Support & FAQ

Smart Delete for Gmail™

We're here to help you get the most out of Smart Delete!

Getting Help

We're here to help you get the most out of Smart Delete for Gmail™! Below you'll find answers to common questions and ways to get support.

Frequently Asked Questions

Getting Started

How do I create my first deletion rule?

Open any email in Gmail™, use the Smart Delete panel that appears in the sidebar, and click on quick actions or "Custom Rule Builder" for advanced options.

Is it safe to delete emails in bulk?

Yes! Smart Delete includes safety features: emails are moved to Trash (recoverable for 30 days), important/starred emails are automatically excluded, and you always see a preview before deletion.

What's the difference between Free and Premium?

Free allows up to 500 deletions/month with 3 rules. Premium ($1/month) offers unlimited deletions, unlimited rules, and priority support.

Using Smart Delete

How do I execute my deletion rules?

Use the "Run Cleanup Now" button on the Smart Delete homepage. All your active rules will be processed manually.

Can I preview what will be deleted?

Yes! Every deletion shows a preview with sample emails and total count. You can also test individual rules before running them.

Can I undo deletions?

Deleted emails go to your Gmail™ Trash and can be recovered for 30 days. Go to Gmail™ → Trash → select emails → "Move to Inbox" to restore.

Why isn't my rule working?

Check that your rule criteria are specific enough. Use the "Test Rule" feature to see what emails match your criteria, then use "Run Cleanup Now" to execute.

Technical Issues

The add-on isn't appearing in Gmail™

Try refreshing Gmail™, checking that the add-on is installed, or temporarily disabling browser extensions that might interfere.

I'm getting permission errors

The add-on needs Gmail™ access to function. Reinstall the add-on if permissions were accidentally revoked.

How do I run my clean-up rules?

Go to the Smart Delete homepage and click "Run Clean-up Now" to execute all your active rules manually.

Feature Guides

Creating Effective Rules

  • Be specific: Use exact sender emails or domains for better results
  • Test first: Use preview features before setting up automation
  • Use exceptions: Exclude important keywords like "receipt," "confirmation," "urgent"
  • Start conservative: Begin with older emails (30+ days) and refine as needed

Managing Large Deletions

  • Use the Queue: For deletions over 100 emails, add to queue for batch processing
  • Continue feature: Large deletions automatically continue in batches
  • Monitor progress: Check queue manager for deletion status and progress

Best Practices

Regular Maintenance

Review and update rules monthly

Backup Important Emails

Star or label critical emails before bulk deletions

Gradual Approach

Start with obvious deletions (newsletters, promotions) before tackling personal emails

Contact Support

For Technical Issues

Email: alwaysonplanb@gmail.com

Response Time: Within 24-48 hours

Include:

  • Description of the issue
  • Steps you've tried
  • Screenshots if helpful
  • Your Gmail™ add-on version

For Billing Questions

Premium subscriptions: Managed through Google's billing system

Refund requests: Contact us within 7 days of charge

Cancellation: Can be done anytime through Google account settings

For Feature Requests

We love hearing from users! Send us your ideas for:

  • New deletion criteria options
  • User interface improvements
  • Integration with other tools
  • Advanced automation features

Privacy & Security

Data Protection

  • • All operations happen within Google's secure infrastructure
  • • No email content is stored permanently
  • • You can revoke access anytime by uninstalling
  • • Full privacy policy available at Privacy Policy

Reporting Security Issues

If you discover a security vulnerability, please contact us immediately at alwaysonplanb@gmail.com with "SECURITY" in the subject line.

Resources

Documentation

Community

  • • Rate and review on Google Workspace Marketplace
  • • Share feedback to help improve the service
  • • Recommend to colleagues who need email organization help

Developer Information

Developer: Venkata P

Company: Solo Developer

Location: United Kingdom

Website: alwaysonplanb.com

Quick Action Items

Need immediate help?

Email alwaysonplanb@gmail.com

Have a suggestion?

We read every feature request!

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Smart Delete for Gmail™ is an independent application and is not affiliated with or endorsed by Google LLC.

Gmail™ is a trademark of Google LLC.